Total Quality worry Survey
A paper submitted in the course of
Quality Management and Productivity MGT/449
Total pure tone management applies now to both small and large companies, private sectors and public sectors, answer sectors and manufacturing sectors. In each(prenominal) of these sectors, the value in prime(a) of guest relations differs. Each type of musical arrangement relies on conform to the needs of the customers by providing the highest pure tone of service possible, keeping in mind what is good for the consumers and not just what is the most juicy for the organization. This paper will present three companies, one each industry, and how TQM relates.
The first company to explore is a manufacturing company, Hunter Manufacturing Company (HMC). During World War II, HMC gained its leadership in armament heaters by supplying tent and truck heaters for U.S. troops. HMC is placed in Solon Ohio is now the leading provider of fresh and innovative growths for heating of personnel and cargo for both military and commercial applications (Huntermfgco, 2004).
Hunter requires their manufacturing plants to have a quality manual or inspection plan that describes the overall quality organization. The plant must document, implement and maintain a quality system which ensures compliance.
The quality system can be imitate after or in accordance with ISO9001-2000. Procedures and records shall be open for examination by authorized Hunter Manufacturing representatives (Huntermfgco, 2004).
ISO 9001-2000 places more emphasis on up-front quality planning because an organization can have the most influence on product quality during the planning stage. Having standards ensure desirable characteristics of products and services such(prenominal) as quality, environmental friendliness, safety, reliability, efficiency and interchangeability - and at an economical cost (ISO, 2008). When products and services meet the customers expectations, customers tend to take this for granted, and be unaware of the role of standards. However,
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